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Pylon connector: request to add custom survey responses

Answered
Zeynep Yenidogan User

Connector name: Pylon Support Platform 

Table name: responses & survey_responses

API documentation link: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/surveys

 

Additional details:

I'd like to request support for Pylon custom survey responses in the Pylon Support Platform connector.

We use custom surveys in Pylon, but the connector doesn't sync their responses. Pylon has confirmed that these responses are available through their API:

- GET /surveys/{id}/responses (all responses for a survey, including answers, contact, account and timestamps)
- GET /issues/{id}/survey-responses (responses for a single issue)

Could you add these endpoints to the connector, for example as survey and survey_response tables? If this is already on your roadmap, I'd appreciate an estimated timeline.

Thanks.

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Comments

2 comments

Date Votes
  • Official comment
    Syead Mujtaba Imam Rizwi Fivetranner

    Hi Zeynep,

    Thank you for the detailed request.

    We have added survey and survey response tables for the Pylon connector to our active backlog. Do you need responses per survey, per issue, or both? We will keep you updated on this thread as we make progress.

    Best,
    Syead Mujtaba Imam Rizwi

  • Zeynep Yenidogan User

    Hi Syead, 

    Thanks for your message. My goal is to map survey responses to both the survey ID and the issue ID, so the answer is both.

    Based on the API documentation, GET https://api.usepylon.com/issues/{id}/survey-responses should return both:

    - issue_id: returned at the top level of the response (required), and also on each response item (optional).
    - survey_id: returned on each response item (optional), identifying the survey template. I can also filter by it with the survey_id query parameter.

    Thank you in advance! 
    Best, 
    Zeynep