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Gladly Conversation Side Kick Export Report Look Back Window

Answered
Emily Hubbard User

Which connector?: Gladly

 

Additional details: The conversation side kick export report is an improved version of the conversation export report, and the look back periods are not the same. After speaking with someone in support, the original report looks back 30 days every day. The sidekick report looks back 30 days only once a week. We need the side kick report to be accurate throughout the week, not just on Fridays. There are a few improvements that would make the data better in the conversation side kick report. 

1. Since the sidekick version is the newer version, swap the schedules between the two and give the sidekick version the better look back settings. 

2. Use an updated timestamp instead of created timestamp for the look back, so there's not so much data being pulled once. 

3. Shorten the 30 day window, so there's not so much data being pulled from the API at once. 

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Comments

2 comments

Date Votes
  • Official comment
    Syead Mujtaba Imam Rizwi Fivetranner

    Hi Emily,

    Thank you for the detailed request.

    We agree that the Conversation Sidekick Export report should look back as frequently as the original report, and we have added this to our active backlog. Which days of the week does your team rely most on the sidekick data? Knowing that will help us prioritize the schedule change. We will keep you updated on this thread as we make progress.

    Best,
    Syead Mujtaba Imam Rizwi

  • Emily Hubbard User
    Hi Syead, 
     
    Thanks for reaching out. We use the Conversation Sidekick Export every day. Most people use it during the week, so Monday through Friday are the most important. 
     
    Thanks,
    Emily