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Including SMS Events in the Connector

Answered
Luca R User

Connector name: Dialpad

Table name: sms_events

API documentation link: https://developers.dialpad.com/docs/sms-events

 

Additional details: Particularly interested in the "text" field that shows the body of the text message. Just as useful as the call_transcript table for analysis.

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Comments

2 comments

Date Votes
  • Official comment
    Syead Mujtaba Imam Rizwi Fivetranner

    Hi Luca,

    Thank you for the request.

    We have added the sms_events table, including the message text field, to our backlog alongside our broader work on Dialpad API coverage. What analysis do you plan to run on the SMS text, and do you need historical messages as well as new ones? We will keep you updated on this thread as we make progress.

    Best,
    Syead Mujtaba Imam Rizwi

  • Luca R User
    Hi Syead!
     
    This is great news, thank you so much for sharing! We plan to measure reply rate and sales conversion metrics based on the text content. Historical messages would be great, thank you.
     
    I look forward to hearing from you when the API coverage is ready!
     
    Regards,
    Luca