Production- NICE- Scheduled version upgrade - every 6 months
Answered
Which connector?: NICE
Additional details:
1. Need to upgrade the version for 'Contacts' to V34.0 (reference -Fivetran Support] # 412282)
2. Schedule a timely Version update for all the entities (Every 6 Months)
--as NICE recommended a version upgrade every 6 months
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Official comment
Hi Harshada,
Thank you for submitting this request, and for the detail on keeping the NICE connector aligned with newer API versions.
We’ve added it to our backlog for review. To help us prioritize, could you share a bit more about what’s driving the move to v34.0 for Contacts ? In particular, it would help to know if you’ve run into any issues with the current version (v31), such as missing fields, data discrepancies, or other gaps, that you expect v34 to resolve. If NICE has shared any guidance with you, like release notes or deprecation timelines, that would be useful too.
We also appreciate the suggestion about regular version updates across all entities. We’ll take it into account as we plan ongoing maintenance for the connector.
Thank you again for your feedback. It plays an important role in shaping our roadmap.
Best regards,
Sahu -
Currently, the contacts table's field, is_refused, is not showing correct information. The refusal is being assigned to the only agent who actually spoke to the customer.
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Can we please have the version updated for the Contact table at the earliest? Data testing is on hold due to this.
Please check and confirm.
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