PagerDuty: incrementally sync new incident notes without requiring a parent incident update
Problem
incident_note is synced as a child of incident and is only fetched when the parent incident is revisited. Adding a note in PagerDuty does not update the incident, so new notes are missed until the weekly 90-day reimport (example incident Q0V2TCAT5JBJ8O).
Impact
We use these notes for a Monday ops review. The reimport runs on a rolling ~7-day schedule we can't control, so notes can be up to a week laa manual resync each week.
Requested
1. Detect new notes incrementally, e.g. poll /log_entries?since= for annotate_log_entry events and refetch notes only for those incidents.
2. Make the incident reimport configurable (day/time and lookback window), or allow it to run daily.
Support tickets
- #415594: https://support.fivetran.com/
- #423889: https://support.fivetran.com/hc/en-us/requests/423889
Connector: PagerDuty (Lite), fivetran__pagerduty__default__pagerduty. Destination: Snowflake.
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