Skip to main content
Docs
Feature Requests Onboarding Trust Center Status Page

Community

Connector Improvement: Kustomer - Conversation : Additional fields required

Chintan Patel User

Currently in the Kustomer table CONVERSATION, there are only 3 fields being synced in FirstMessageIn i.e createdAt, sentAt and id, all these fields are available in the warehouse.

However, we need the following additional fields there for operational insights :

firstMessageIn.channel

firstMessageIn.meta.recipient.email

firstMessageIn.meta.recipient.mailboxHash

 

Sample Payload : 

firstMessageIn": {
"firstDelivered": {

},
"id": "6147b003480c66a936cc74b3",
"sentAt": "2021-09-19T21:47:27.000Z",
"createdAt": "2021-09-19T21:47:48.253Z",
"directionType": "initial-in",
"channel": "email",
"meta": {
"recipient": {
"email": "support@thredup.mail.kustomerapp.com",
"mailboxHash": ""
},
"cc": [

],
"to": "jamesr@thredup.com",
"from": "****",
"subject": "Re: A few words from James, thredUP CEO"
}
},

 

Thanks,

Chintan

Please sign in to leave a comment.

Comments

2 comments

Date Votes
  • Chintan Patel User

    In addition to the three fields requested above, we also need to bring in originStr into the Conversation table as a fourth field in this feature request.

     

    Soumya, can we get some guidance on when this can be taken up? I am unable to tag Laurissa Brunk here. 

    Thanks. 

  • Tim Waller User

    Yes