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Feature Requests Onboarding Trust Center Status Page

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2 comments

Date Votes
  • Official comment
    Ray User

    Hi Brijesh,

    Thanks for writing in. This sounds like a great addition. However, we would likely add the ticket_form_id to the ticket table and a separate ticket_form table with the relevant properties. I've added it to our backlog and will update here once it's supported.

    Best,

    Ray Harris
    Product Manager, Sales & Customer Success Analytics

  • Rob Hartwig User

    YES this is very important.  Please add this.  I can't get any form names through Fivetran.  

    chatgpt says:
    GET /api/v2/ticket_forms/{ticket_form_id}.json


    will return this:

    {
      "ticket_form": {
        "id": 12345,
        "name": "Support Request",
        "display_name": "Support Request Form",
        "ticket_field_ids": [1, 2, 3, 4],
        ...
      }
    }