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Connector Improvement: Add via to TICKET_COMMENT table (Zendesk)


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  • Official comment

    Hi Morgan,

    Thanks for writing in and explaining this request so clearly! Adding this via field is absolutely something we'll need to add support for. I've added this to our backlog for the Zendesk connector. I'll follow up here once we've added support for the via field.

    All the best,

    Ray Harris

    We want to analyze ticket comments with "via channel sms" and this is the only way we'd be able to, is there an update on when this might get added?

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