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Connector Improvement: Zendesk Talk API

Completed
Alan Cruickshank User

The Zendesk Talk API has got much better and now supports individual call records, specifically the incremental call export (https://developer.zendesk.com/api-reference/voice/talk-api/incremental_exports/). We currently maintain a separate integration as this is not currently part of the stock Zendesk connector.

Having this as part of the default Zendesk connection would be excellent. Failing that a separate Zendesk Talk connector would also work.

For a reference version, this is supported in the Singer ecosystem tap with the pipelinewise tap: https://github.com/transferwise/pipelinewise-tap-zendesk

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Comments

3 comments

Date Votes
  • Official comment
    Ray User
    • Edited

    The Fivetran Zendesk Connector now fully supports Zendesk Talk!

  • Ray User
    • Edited

    Hi Alan,

    Thanks for calling this out! Looks like you're right the API has gotten better. We'll add this to our list. For now, we'll continue assessing demand and moving this up the list as we see more upvotes and requests!

  • Sara Gongora User

    Our company KPI's for CX are coming mainly from calls, so, we need this connector urgently, too.
    I'll figure out if the solution you are using could be something we could use meanwhile.