Add Gorgias Statistics API support (Ticket Handle Time, Online Time)
Answered
Table name: stats (new endpoint — not an existing table in this connector)
API documentation link: https://developers.gorgias.com/reference/post_api-stats-name
Additional details:
Requesting support for Gorgias's Statistics API (POST /api/stats/{name}), specifically Ticket Handle Time (active agent working time per ticket) and Online Time (agent active-session time). These are computed metrics from a separate API than the core tables currently synced (ticket, message, tags, etc.) and aren't in the current schema. Needed for support-team productivity reporting.
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Official comment
Hi Bo,
Thank you for submitting your feature request for the Gorgias connector.
We are currently assessing customer demand and will begin a detailed feasibility analysis to determine the viability of building and maintaining a high-quality Fivetran connector for Gorgias. The request has been added to our backlog, and as we progress through our evaluation, we may reach out for additional details to ensure the solution aligns closely with your requirements and expectations.
In the meantime, could you briefly share your main use case for this feature? Also, is there a reason this can’t be calculated from the existing raw tables? Knowing this will help us prioritize.
We appreciate your feedback and continued support - it plays an important role in shaping our product roadmap.
Best regards,
Sahu
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