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Expose Order Tags in ShipHero Connector

Answered
vishal khode User

Connector name: ShipHero

Table name: Orders

Column to add: tags

API documentation link: Order | ShipHero GraphQL API

Additional details:

We would like to request that the tags field from the ShipHero Orders API be exposed in the Fivetran orders table.

We have verified directly through the ShipHero GraphQL Orders API that tags is available on the Order object and returns the order-level tags as an array of values.

Order Tags are important for our reporting and order-level analysis because they provide additional categorization and operational context for each order. We need this information to accurately reproduce and extend our order and shipping reports in BigQuery.

Currently, the tags information is available through the ShipHero API but is not available in the Fivetran-synced orders table.

Requested change: Please expose the existing Order.tags field from the ShipHero API in the Fivetran orders table, preserving the available tag values rather than requiring any additional transformation

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Comments

2 comments

Date Votes
  • Official comment
    Syead Mujtaba Imam Rizwi Fivetranner

    Hi Vishal,

    Thank you for the request to expose order tags in the ShipHero connector. We have added this to our active backlog and confirmed the tags field is available on the source Orders data. Could you share more about how you use order tags today, for example, whether they map to specific fulfillment or sales channel categories? We will keep you updated on this thread as we make progress.

    Best,
    Syead Mujtaba Imam Rizwi

  • vishal khode User

    Hi Syead,

    Thanks for the update and for adding this to the active backlog.

    Regarding how we use Order Tags, they are primarily used to identify and categorize orders based on specific business/operational attributes. We use these tags as additional metadata when building our order-level reports and downstream analysis.

    They are not limited to a single fulfillment or sales-channel category. Depending on the tag, they can be used to distinguish different order types, operational workflows, or business classifications.

    Having the tags field available in the Orders table would allow us to retain this information from ShipHero and use it for filtering, segmentation, and reporting downstream.

    For example, if an order has multiple tags, we would need the connector to preserve all the tags associated with that order rather than exposing only a single tag.

    Please let us know if you need specific examples of the tags and how we use them. We can provide those to help with scoping the request.

    Thanks,
    Vishal Khode