Add Packer Name to the ShipHero Fivetran connector
AnsweredConnector name: ShipHero
Table name: Shipment
Column to add: user_id, user_first_name, user_last_name
API documentation link: Package | ShipHero GraphQL API
Additional details:
The Packer Name is a critical shipment-level field for our reporting and operational tracking. We use it to identify the employee responsible for packing each shipment and to maintain accurate accountability at the shipment level.
We are building Monthly Shipping Reports from the data synced by Fivetran, and the Packer Name is required to accurately reproduce the corresponding ShipHero shipment report. It is also important for operational analysis, employee-level shipment tracking, auditing, and shipment reconciliation.
Currently, the shipment table provides the user_id associated with the shipment, but the corresponding user first name and last name are not available in the shipment table. Without the user's first and last name, we cannot reliably populate a usable packer_name directly from the shipment record.
The line_item_pick table does contain user_id, user_first_name, and user_last_name, but these represent the user at the line-item pick level and do not reliably correspond to the shipment-level Packer Name shown in ShipHero's reporting.
Therefore, we need the shipment-level packing user information to be exposed through the Fivetran connector, including:
- Packer User ID
- Packer First Name
- Packer Last Name
- Associated Shipment ID
This is required so that we can accurately populate the Packer Name for each shipment in our Monthly Shipping Reports and avoid incorrectly attributing shipments to the wrong employee.
Thank you
-
Official comment
Hi Vishal,
Thank you for the detailed request on exposing packer name information at the shipment level. We have added this to our active backlog and confirmed the underlying identity fields are available at the source. Could you tell us more about how you use Packer Name today so we can make sure our implementation matches your Monthly Shipping Report expectations? We will keep you updated on this thread as we make progress.
Best,
Syead Mujtaba Imam Rizwi -
Hi Syead,
Thanks for the update.
Regarding Packer Name, we use this information in our Monthly Shipping Report to identify the person who packed each shipment/order.
Our requirement is to have the packer information associated with each shipment/order number so that we can include it in the report and analyze shipments based on the person who packed them.
Ideally, we would like the connector to expose the packer's:
user_first_nameuser_last_name
and make this information available at the shipment/order level, so that we can derive the Packer Name as:
user_first_name + user_last_nameFor example:
Order/Shipment Packer Name Order #12345 John Smith Order #12346 David Brown This is important for our Monthly Shipping Report because the report needs to show which packer handled each shipment, rather than just the shipment and order details.
Please let us know if you need any additional examples or details regarding the expected mapping.
Thanks,
Vishal Khode
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