Trustpilot Taking Days to Sync Each Time
Answered
Which connector?: Trustpilot
Additional details: The Trustpilot connector is taking days to sync each time we do a run. Per technical support:
After reviewing the backend logs, I did not find any significant warnings or errors that would explain the delay. However, we observed approximately 41,096 calls to the consumer profile endpoint, compared with only 39 calls to the business-units endpoint. This means nearly all traffic is coming from individual consumer profile lookups, which is likely contributing to the slow performance.
Good News:
I did find there is a bulk API endpoint (api.trustpilot.com/v1/) which may improve performance, however this is not yet implemented for this connector.consumers/profile/bulk
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Official comment
Hi Callum,Thank you for raising this and for sharing the findings from support. We have added this performance improvement to our active backlog. We have confirmed the source API offers a bulk profile endpoint that should substantially reduce the number of calls per sync. We will keep you updated on this thread as we make progress.Best,Syead Mujtaba Imam Rizwi
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