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Add UserVoice "Internal Status" fields to Fivetran UserVoice Connector

Answered
Rutwik More User

Connector name: UserVoice

Table name: internal_status (and associated internal_status_update history table)

API documentation link: https://developer.uservoice.com/docs/api/v2/reference/#tag/internal_statuses

 

Additional details:
The Fivetran UserVoice connector currently does not sync UserVoice's Internal Status data or its update history. Note this is distinct from the existing public status and feature_status tables already in the schema, "Internal Status" is a separate admin-only concept exposed via the UserVoice Admin API.

We are requesting the following fields be added:
Internal Status ID
Internal Status Name
Internal Status Update ID
Internal Status Update Message
Internal Status Update Timestamp
Internal Status Update Creator ID
Internal Status Update Creator Name
Internal Status Update Creator Email Address

Business impact: Our product and analytics teams rely on internal status tracking to monitor how feature requests move through our internal workflow, and to maintain accountability (who updated the status, when, and with what message). Because these fields are missing from the connector, we cannot report on internal status transitions in our data platform today.

Please advise whether these fields can be added to the connector schema and how this request can be prioritized.

Thanks,
Rutwik

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Comments

2 comments

Date Votes
  • Official comment
    Sanjeevv Maniram T Fivetranner

    Hi Rutwik,

    Thank you for your detailed feature request regarding the addition of "Internal Status" fields to the Fivetran UserVoice Connector. We have added your request to our backlog and will prioritize it based on overall demand and impact. As development progresses, we'll keep you updated on any advancements. Your input is valuable, and we're committed to enhancing our services to better meet your needs.

    Best,  
    Sanjeevv Maniram

  • Rutwik More User

    API details:

    Endpoint 1: Internal Statuses (GET /api/v2/admin/internal_statuses)

    Requested field API field
    Internal Status Name internal_statuses[].name
    Internal Status ID internal_statuses[].id

    Endpoint 2 : Internal Status Updates (GET /api/v2/admin/internal_status_updates?includes=users)

    Requested field API field
    Internal Status Update ID internal_status_updates[].id
    Internal Status Update Message internal_status_updates[].text (or html_text)
    Internal Status Update Timestamp internal_status_updates[].created_at
    Internal Status Update Creator ID internal_status_updates[].links.created_by
    Internal Status Update Creator Name users[].name (join links.created_by → users[].id)
    Internal Status Update Creator Email Address users[].email_address (join links.created_by → users[].id)