Support Zendesk Jira link sync for the new Jira integration
Answered
Please add support for syncing Jira link data for Zendesk accounts using the new Jira integration.
Currently, the Zendesk connector appears to rely on the legacy endpoint GET /api/v2/jira/links for the TICKET_LINK table. Zendesk has confirmed that accounts using the newer Jira integration can no longer access this endpoint and it returns 403 Access Denied.
Zendesk also shared that the supported endpoint for the newer Jira integration is GET /api/v2/integrations/jira/. We would like Fivetran to support this newer integration so Jira link data can still be synced through the connector, ideally while keeping the current TICKET_LINK output structure if possible.
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Official comment
Hi Kitty,
Thanks for raising this request! We have added it to our near-term backlog and will work on getting it implemented.
One thing we'll need from your end is source access since we haven't received this request from other customers (likely because they may not be on a newer instance of Jira), we don't yet have the access needed to investigate and build this out.
I'll be reaching out to you separately to coordinate source access. Thanks again for flagging this
Best,
Vignesh
Fivetran product teamÂ
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