Filter out private calls from Gong connector
AnsweredWhich connector?: Gong
Additional details:
We noticed today that our Gong connector is synchronizing private calls (`CALL WHERE IS_PRIVATE = true`).
That poses serious privacy issues for us. We'd like a way to filter those out.
I contact Fivetran support and they said the most we can do currently is to filter out rows from the `CALL` table (which is an `is_private` row). However, the most sensitive and important rows are in the `TRANSCRIPT` table, which has a `call_id` row but no `is_private` row.
More generally, we'd like to exclude anything connected to a private call or through something else connected to a private call. But excluding the transcript rows is the highest priority.
For reference, Airbyte's docs have this: (https://docs.airbyte.com/
> Starting with version 1.1.0, the connector excludes calls marked as private (isPrivate: true in the Gong API) from the calls and extensive calls streams. Because call transcripts is a substream of calls, transcripts for private calls are also excluded. Gong requires this behavior for OAuth app listing approval, and the Gong API does not expose a server-side filter for this field, so the connector applies the filter client-side after fetching records.
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Official comment
Hi Jordan,
Thanks for this input. You are right - calls can be filtered out using row-filtering. As for transcripts we need to evaluate on how we can make it happen as without a filter - we are evaluating our options on that.
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