Zoom connector extension for Virtual Agent support
AnsweredWhich connector?:
Zoom
Additional details:
We would like to request an extension of the existing Zoom connector to include data from the following two Zoom Virtual Agent API endpoints:
**1. GET /virtual_agent/report/transcripts**
Returns chat transcript reports from Zoom Virtual Agent (ZVA) bot interactions — conversation logs between customers and the AI chatbot, including engagement metadata such as intent matched, outcome, duration, and start time.
**2. GET /virtual_agent/report/engagements/query_details**
Returns query-level detail for each chatbot engagement, including the customer query, how it was matched, and which knowledge base article was served in response.

Both endpoints require scopes under the `zva:read` scope family (e.g., `zva:read:list_engagements:admin`).

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Official comment
Hey Anton,
Thanks for reaching out and sharing additional context about your use case/problem. We have added this to our feature improvements backlog. Updates regarding progress will be posted on this thread for the community.
Thanks,
Naren - Product Team
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