Gong connector: make re-import cadence configurable (currently fixed at weekly)
Answered
Which connector?: Gong
Additional details:
The Gong connector's re-import schedule for high-volume tables (CALL, ANSWERED_SCORECARD, MANUAL_CALL) is fixed at weekly and cannot be changed. For customers with large datasets, weekly re-imports routinely exceed Gong's API rate limits (10,000 req/day), causing cascading sync failures that can last multiple days.
Request: Allow customers to configure the re-import interval — e.g., bi-weekly or monthly — to better balance data freshness needs against API quota constraints.
Business impact: A configurable cadence would let us match re-import frequency to our actual Gong API capacity, preventing recurring outages. We observed 6 separate outage events in April 2026 alone, all caused by the fixed weekly re-import cycle exhausting the Gong API limit. Reference: Fivetran Support Ticket #374841.
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Official comment
Hi Shana,
Thank you for your detailed feature request regarding the Gong connector. At this time, this feature is not on our immediate roadmap. However, I encourage you to upvote it on our feature request portal, as this helps us prioritize based on user demand. We will keep this request in mind for future updates, and your input is invaluable in helping us improve our offerings.
Best,
Sanjeevv Maniram
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