Skip to main content
Docs
Feature Requests Onboarding Trust Center Status Page

Community

Connector Improvement: Intercom Article Endpoint fields

Answered
Ramki Rajendran User

We observed Article object from Intercom Connector is missing few fields like

  • parent_id
  • parent_ids

As listed here

https://developers.intercom.com/docs/references/rest-api/api.intercom.io/articles/article

It helps to bridge article parent-child relationship

Also we like to get help_center_id exposed associated with each Article_id as listed here

https://developers.intercom.com/docs/references/rest-api/api.intercom.io/articles/searcharticles

Can we get these enabled for Intercom connector to utilize Fivetran for this.

Please sign in to leave a comment.

Comments

4 comments

Date Votes
  • Official comment
    Vignesh Rengaraj Fivetranner

    Hi Ramki,

    Thanks for raising this request.

    We’ve added this request to our near-term backlog and will share updates as we make progress.

    On tracking deleted articles, could you share a bit more about your use case or what problem you’re trying to solve with this?

    Thanks,
    Vignesh R

  • Ramki Rajendran User

    Also can we get a way to track/flag deleted articles. (i.e Articles deleted in Intercom and not in Snowflake(destination) should be flagged with _fivetran_deleted column. 

  • Ramki Rajendran User

    Hi Vignesh

                    In Intercom help center folks maintain Articles and over the period of time they would remove them as they get irrelevant. So if an article_id that came in on day 1 via Fivetran replication and no longer available in future we need to flag that deleted article_id row with _fivetran_deleted flag so users would know in Snowflake destination on list of deleted articles.

     

    Thanks

    Ramki

  • Vignesh Rengaraj Fivetranner

    Thanks Ramki for clearly outlining your use case. We’ll include this in our roadmap and keep you posted once it’s implemented.