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Connector Improvement: Add Data from Workactivity API for Playvox WFM connector

Answered
jonathan hall User

There's a key API for Playvox WFM that contains schedule data at the task level: Tasks that are scheduled to occur and tasks that actually occur based on how agents using the system punch. This data is critical for a number of different contact center performance metrics. Linking to some documentation from Playvox regarding this API and it's usage. 

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  • Official comment
    Syead Mujtaba Imam Rizwi Fivetranner

    Hi Jonathan,

    Thank you for taking the time to share your feature request regarding the Playvox WFM API integration. We appreciate your input and understand the importance of accessing schedule data at the task level for contact center performance metrics.

    We attempted to review the API documentation you shared, but it appears to be behind a login, which we’re unable to access at the moment. Could you please provide us with publicly accessible documentation or any additional details that would help us better understand the API?

    In the meantime, we will continue to review this request internally and will follow up with you over email as we gather more information.

    Best regards,
    Syead Mujtaba Imam Rizwi