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Connector Improvement: Conversation_Tag_History table in intercom needs applied_by attribute

Answered
Nitin Muteja User

The tags in conversation have an attribute applied_by (tag actor)
as per the docs
https://developers.intercom.com/docs/references/2.7/rest-api/api.intercom.io/conversations/conversation#/docs/references/2.7/rest-api/api.intercom.io/conversations/attachtagtoconversation

but intercom doesn't provide it. We need this data to track tags generated by AI vs support agents.
Reference ticket Support case (363624)

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Comments

2 comments

Date Votes
  • Official comment
    Unnikrishnan Nair Fivetranner

    Hi Nithin,
    We have added this to our backlog for the next steps. We will keep you updated as we make progress.

    Thanks,
    Unni

  • Dan Hislop User
    • Edited

    We also are missing this, along with `tag_added_at`, and would love to know of a workaround if not the actual source.