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Connector Improvement: Reduce admin permission levels needed for Hubspot and Zendesk

Answered
Anna Raskind User

ACV auctions would like to set up the Zendesk connector (and use more of our Hubspot connector) but their IT team doesn't like that they require super user access. Is it possible to reduce the level of access needed?

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  • Official comment
    Shivaprasad Mogili Fivetranner

    Hi Anna,

    Thank you for raising this request and for outlining the security considerations so clearly.

    At present, certain Zendesk APIs and webhooks that the connector depends on require an admin account. This is why OAuth authorization must be done by an admin user today. We understand that this can be a challenge in environments where admin rights are tightly controlled.

    We’re open to exploring support for more granular, scoped-down permissions in the future, and we’ll prioritize this work based on customer demand.

    In the meantime, a common workaround we recommend is creating a dedicated Zendesk service account with admin rights. This way, the connector has the access it needs to fetch all required tables, without extending admin privileges to individual users.

    Thanks,
    Shiva