Skip to main content
Docs
Feature Requests Onboarding Trust Center Status Page

Community

Other: Specific latency for certain channels

Answered
Shubha Deshpande User
  • Edited

Currently, if I have SLA of 12 hours, it applies to ALL channels. If I select ChannelA which I want latency of 4 hours, I cannot do it. It alerts only at whats set in ALL channels. It really should work as :

If a Channel is called out, use that SLA. If not, use SLA of ALL Channels

It also be good to have SLA for ALL Capture Locations, and a different SLA for all Integrate Locations.

 

Please sign in to leave a comment.

Comments

2 comments

Date Votes
  • Edwin Fivetranner

    Hi Shubha,

    Thank you for this feature request.

    To summarise what you're asking for:

    Allow per-channel SLA thresholds that override the global setting, and possible separate SLA thresholds for Capture vs. Integrate locations.

    We have logged this as a feature request and will discuss this with product/engineering. We will come back to you once we have more clarity on workarounds or engineering solutions.

    Best regards,

    Edwin

  • Shubha Deshpande User

    Yes, we want both these features

    - Allow per-channel SLA thresholds that override the global setting

    - Separate SLA thresholds for Capture vs. Integrate locations.

    Thanks