Connector Improvement: Gladly - Voice Transcript
Answered
Include transcripts for phone calls. We have the content recording URL available in the conversation item table, but we would like the full transcription.
https://developer.gladly.com/rest/#operation/getVoiceTranscript
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Official comment
Hi Samantha,
Thanks for the details. We have added this to our active backlog and will keep you posted as we make progress on this.
Regards,
Unni
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