Connector Improvement: Grab buyer_email from Amazon Selling Partner
AnsweredHi. Amazon recently stopped sending buyer_info_email, an anonymized version of customer email that came through the Orders table in the selling partner connection. This is a critical piece of data that allows many business to thread orders across the same anonymous buyer, unlocking the ability to analyze repeat vs new purchases, LTV, and retention. I believe there must be a way for the Fivetran connector to grab this from somewhere else, as another vendor we use (My Real Profit) confirmed that they are still able to get this data from elsewhere, and indeed our My Real Profit portal dashboards still show repeat and new customer orders past Feb 11th (the date Amazon stopped sending buyer_info_email).
This is a huge issue with the overall integrity and usefulness of the Amazon Selling Partner Fivetran connector and I would be so grateful if Fivetran can invest in a workaround here.
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Official comment
Hi Jessica,
This is a known issue resulting from Amazon discontinuing the population of
buyerInfodetails, including the anonymized email, and marking them as PII starting February 2026. We are aware of the impact this has on connecting repeat and new customer orders and are currently investigating alternative approaches to source this data. If we identify a solution compatible with Amazon's updated policies, we will update this thread accordingly.Thanks,
Sandeep -
Any update on this? Thanks!
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