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Other: Support Calls : Organisation

Answered
Jonathan Mills User

At present all support calls are related to the person creating them. Notwithstanding the fact that we can "cc" other people to get them into the loop, for Fivetran to able to provide an enterprise support solution we need to be able to link all support calls raised within our organisation and to be able to have different individuals respond to them as necessary

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  • Tina Fivetranner

    Hi Jonathan,

    Thanks for taking the time to share this. I hear you that the current setup is very tied to the individual who opens a case and shared visibility would be valuable to an organization.

    I will log this feedback with the team. We don't have a timeline to share right now, but appreciate the feedback and how it informs our enterprise experience.