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New Connector: Add Gainsight Customer Communities (CC) connector

Not planned
Giulia Brambilla User

Hello,

I see Fivetran currently supports Gainsight Customer Success and Gainsight Product Experience (Lite), but surprisingly there is no connector for Gainsight Customer Communities (CC) yet, and in my company we would incredibly benefit from that.

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Comments

3 comments

Date Votes
  • Official comment
    Unnikrishnan Nair Fivetranner

    Hi Guilia,
    Thanks for the input.
    Our previous analysis has shown that a connector for Gainsight Customer Communities may not be performant due to their APIs.
    A recommended workaround is to use the CC Data Lake and Fivetran's S3 Connector to pull data to your desired destination. 
    Hopeful that this will help. Please do reach out if you need help with the S3 connector. 

  • Giulia Brambilla User

    Hi Unnikrishnan, I would indeed need help with the Fivetran S3 connector - I have tried to use Gainsight CC S3 bucket, and then connect this to Fivetran, but I got errors. Can you please point me to the right email / communication channel where I can provide more info and receive support

     

     

  • Unnikrishnan Nair Fivetranner

    Definitely Giulia.
    Just raise a support ticket and our support team will be able to help set it up. If any other inputs are needed from any of the internal teams, they will get them involved and help you out.