Connector Improvement: Add new fields for approval table in ZIP
AnsweredRequest to include the total_duration_seconds , active_duration_seconds, total_elapsed_seconds, active_elapsed_seconds fields within the APPROVAL table.
This would help to calculate SLA metrics the same way ZIP does it.
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Official comment
Hi Anastasiya,
Thank you for your feature request regarding the connector improvement for the approval table in ZIP. We have added it to our backlog and will prioritise it based on demand. We will keep you updated on any progress regarding this request.
Best,
Sanjeevv Maniram
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