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Connector Improvement: Need OAuth authentication option for Gainsight CS connector

Answered
Sujana Santhoshi KUDIKALA User
  • Edited

Hi Team,

We are currently using API access key for Gainsight CS connector. To improve security posture, we will need to change it to OAuth authentication. Could you please modify connector to have OAuth authentication option also.

 

Thanks,

Sujana

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Comments

4 comments

Date Votes
  • Official comment
    Abdul Ghaffar Fivetranner

    Hi Sujana,

    Abdul here from the product team. Thanks for flagging this and for the context around your security requirements. We’ve captured this request to add OAuth support for the Gainsight Customer Success connector and will review it as part of our upcoming connector improvements.

    If you’re working toward a specific deadline or have any timing constraints on your side, let us know so we can factor that in. I’ll keep you posted with updates directly on this thread as things progress.

    Thanks,
    Abdul

  • Sujana Santhoshi KUDIKALA User

    Thanks, Abdul — appreciate you capturing this and keeping us posted.

    Given the recent security incident involving Gainsight, we’re actively remediating all integrations and moving them to OAuth-based authentication as a priority control. Because of this, we would need the Gainsight Customer Success connector to support OAuth as early as possible.

    Could you please share an estimated timeline for when OAuth support might be available? Additionally, if there is any way this request could be prioritized, we’d appreciate you letting us know. This would significantly help us complete our remediation plan and reduce residual risk.

  • Abdul Ghaffar Fivetranner

    Hi Sujana,

    We’ve reviewed your request and scheduled OAuth support for the Gainsight Customer Success connector as a priority in the upcoming sprint. The current expectation is to have this available by the end of the month. I’ll post any further updates on this thread as they come up. Let me know if I can help with anything else. 

    Thank you.

  • Abdul Ghaffar Fivetranner
    • Edited

    Hi Sujana,

    Happy to share that OAuth 2.0 support for the Gainsight Customer Success connector is now live.

    To enable it:
    1. In your Fivetran dashboard, go to Connections in the left-hand navigation
    2. Select your Gainsight Customer Success connector
    3. Click Setup, then Edit Connection
    4. Under Authentication, select OAuth 2.0
    5. Click Authorize and follow the prompts to complete the setup

    Let us know if you have any questions.

    Thanks,
    Abdul