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Connector Improvement: TikTok Ads - Support for GMV Ads accounts when connecting

Answered
Mark Owen User

Hi,

I believe there is currently a limitation in listing GMV Ads accounts during the connection process. This means that Ads data from GMV ads accounts can't currently be exported from TikTok in some cases. 

I believe this limitation is with TikTok Ads, however, on recommendation from a Fivetran support engineer, I am raising this feature request to request support when TikTok resolve this and so that I can track that support by feedback on this request. 

Regards,

Mark

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Comments

4 comments

Date Votes
  • Official comment
    Lucas Alexander Fivetranner

    Hi Mark, 

    Thanks for submitting this feature request. I'm not sure I fully understand the issue, though. 

    Is the issue you're flagging that the list of accounts the Fivetran account has access to is incomplete? Are there other accounts that the user you're authorizing the connection with has access to, which are solely used for GMV Max campaigns?

    Our connector does support some other GMV Max data (see GMV_CAMPAIGN_COUNTRY_REPORT_DAILY in our ERD). From what I've seen so far, users of Fivetran have ad accounts that include data for both GMV Max and other campaign types. This is the first I've heard of accounts that are solely used for GMV Max campaigns. 

    Thanks,
    Luke

  • Mark Owen User

    Hi, 

    Yes, I'm saying that the list of account that Fivetran shows in the onboarding journey is incomplete. We have a customer where in their TikTok dashboard they have an account for "GMV Max account" and an account for "Primary ad account" and these are different and only the "Primary ad account" appears in the onboarding journey for Fivetran. If you'd like to see a screenshot of what we mean, we'd be happy to share outside of a public forum. 

    Now I'm lead to believe from conversations with our customer (who has indirectly or directly spoken with TikTok support) and conversations with Fivetran support on ticket 325286, that this is a known issue with TikTok Ads. We also call the TikTok Ads API directly in our codebase and we also have the same limitation. 

    What I'm asking for in this feature request is that Fivetran update the onboarding journey to include the GMV Max accounts when this becomes possible and I was hoping (and also advised by Fivetran support) that it would be possible to be updated on this feature request when that is happening.

    The timeline our customer was given was sometime in Q1 next year.

    Thanks,

    Mark

  • Lucas Alexander Fivetranner

    Thanks for the context, Mark. Yes, we will update our connector when TikTok provides a solution, and I'll keep you updated here.

    I have a contact at TikTok that I'll ask about this as well.

    Best,
    Luke

  • Mark Owen User

    Hi, 

    Just wondering if you got any information about this back from your TikTok contact?

    Thanks,

    Mark