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Option to disable history mode for Help Scout connector


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1 comment

  • Official comment

    Hi Joel,

    Thanks for writing in. There are indeed drawbacks to the design of history mode for this table, since the timestamp data available and relied on is the conversation `updated_at` rather than a native thread `updated_at` value. We'll look into an improvement here and keep you informed when we have more to share!


    Ray Harris
    Product Manager, Sales & Customer Success Analytics

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