Connector Improvement: Nice- Include interaction analytics data
Answered
We see that the source provides a dedicated endpoint to retrieve interaction analytics data. However, this endpoint is currently not included in our connector schema ERD. Please assist the customer in importing this data into the destination so they can utilise it alongside the other table data.
https://developer.niceincontact.com/API/InteractionAnalyticsAPI#/Analyzed%20Interaction%20Segments
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Official comment
Hi Sudhakar,
We have added it to the backlog and will keep this ticket updated as we progress. We will prioritise basis the demand for the same.
Regards,
Unni
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