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Connector Improvement: TikTok Smart+ Correction

Answered
Josh Irving User

TikTok Smart+ ad_history table is currently reporting video_id as ad_id and file_name as ad_name. This information should be changed the proper ad_id and ad_name from the Smart+ creative reporting documentation here: https://business-api.tiktok.com/portal/docs?id=1739473020978177

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Comments

4 comments

Date Votes
  • Official comment
    Lucas Alexander Fivetranner

    Hi Josh,

    I apologize if you saw my earlier comments (since deleted) and were confused. I mixed up your request with a similar one from another customer.

    We spoke with TikTok indirectly via another customer about this, and they said:

    Currently, the /ad/get/ endpoint does not support retrieving the ad_name field for upgraded Smart+ campaigns. We'll need to make some changes to obtain that field and then implement the logic on your side to avoid duplicated data.

    This is the root cause of the AD_HISTORY table containing incorrect data for some columns for Smart+ ads, because we use /ad/get to sync this table. 

    Thank you for sharing the link to TikTok's other endpoint, where we can retrieve the Smart + creatives data. I've added this to our team's backlog as a feature improvement. We plan to support this endpoint as a new table in the schema. 

    Are you aware of any other differences for Smart+ data at other levels, like the campaign that we should take into consideration? I noticed TikTok also provides a separate endpoint for Smart+ Campaigns: https://business-api.tiktok.com/portal/docs?id=1767334299811842. Curious if this is relevant to your use case.

    Cheers,
    Luke

     

  • Josh Irving User

    Thank you for the information. The feature would be very appreciated for our data flows.

    We primarily use naming from these tables. Campaign and ad group naming is correct and is not impacted by Smart+ so I can't speak to any other issues.

  • Diana Levy User

    We have had a similar issue - the ad_id and ad_name are coming through incorrectly for Smart+ Ads in the /ad/get endpoint, and it is causing many headaches on our end (my team includes important information in the ad name that we parse in our reporting, and we are not able to access it). Here's what I heard from TikTok's support team:

    "Please take a look at the following document:
     
    I believe if you use the smart_plus/ad/get endpoint, this should mitigate the issue. Ad Name will appear correctly and the smart_plus_ad_id will be the smart plus creative."

    I'm not aware of any other issues with smart+ ads - campaign and ad group naming is coming through correctly.
  • Mykyta Rubanenko User

    Hi Lucas

    Any updates on this improvement? We have a need for this endpoint as well.