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Other: Pinterest Source Discrepancies

Answered

Sergio Machado User

September 11, 2025 15:07

Hi Fivetran Team,

We're currently seeing discrepancies in data between what we receive from Fivetran and process in Snowflake and the data reported by Pinterest.

Could you help to validate if there are any issues with the source connections through Fivetran and the Pinterest source? and Is there a log available in Fivetran that identifies/alerts about records that weren't uploaded?

We'd like to verify that the sync is working correctly or if any records are being lost, delayed, or leaked during ingestion.

Shared some examples, please check the bellow screen shot , on column 'O' represent % of difference compare spend received vs spend inform on Pinterest UI split by file name:

We also notice that there are some files that were not processed directly from fivetran but are able on Pinterest UI, for example:

any additional detail needed please let us know.

Thanks!

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Comments

1 comment

Official comment

Lucas Alexander Fivetranner
- September 16, 2025 19:35
Hi Sergio,

Thank you for bringing this issue to our attention, and for taking the time to describe the problem in detail. However, based on your description, this request would be better suited for our customer support team. They will be able to complete a deeper investigation.

This portal is meant for feature requests. It looks like you're already in contact with our support team, I'll let them follow up with you there. I also want to call out that this is a public portal and you've shared screenshots of your accounts data. To protect your privacy I recommend you delete this post.

Best,
Luke

Official comment

Lucas Alexander Fivetranner

September 16, 2025 19:35

Hi Sergio,

Thank you for bringing this issue to our attention, and for taking the time to describe the problem in detail. However, based on your description, this request would be better suited for our customer support team. They will be able to complete a deeper investigation.

This portal is meant for feature requests. It looks like you're already in contact with our support team, I'll let them follow up with you there. I also want to call out that this is a public portal and you've shared screenshots of your accounts data. To protect your privacy I recommend you delete this post.

Best,
Luke