Connector Improvement: Add support for a Service Account user in setting up JIRA connector
Answered
Atlassian has recently release a Service Account user where it is not tied to any actual user and does not need a password to login to the organization. More details on this article.
https://support.atlassian.com/user-management/docs/understand-service-accounts/
Fivetran needs to support using Service Account in setting up JIRA connector and be able to provide a granular/basic list of permission scope to efficiently and safely use the connector.
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Official comment
Hi Amiel,
We will look into support for this. Taking a quick look at the documentation I believe basic authentication should work the same way with service accounts. Let me know if you are still having trouble using basic authentication with a service account.
Frank
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Hi Frank,
Yes this is still an issue.
Sudheer Kumar from product support team assisted us on troubleshooting the issue and found out that it is still not supported.
Thanks,
Amiel
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