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Connector Improvement: Freshservice Analytics Fields

Not planned
Kelly Willard User

There is an Analytics Export API for Freshservice that is not being ingested by the Fivetran Freshservice connector. These fields are important and include survey_score, counts, etc. Would be nice to have this table ingested so we don't have to build additional ingestions on top of Fivetran. 

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3 comments

Date Votes
  • Official comment
    Frank Fivetranner
    • Edited

    Hi Kelly, 

    As a workaround, you can either use the connector SDK to receive the export via API or you can also use our email connector to receive the exports via email. Hope these solutions are helpful for you. 

    Thanks, 

    Frank

  • Sandeep Preetam Saila Fivetranner
    Hi Kelly,

    Thank you for reaching out with your feature request. To better understand your needs, could you please specify which exact endpoint or fields within the Freshservice Analytics Export API you require? This will help us assess the feasibility of incorporating these into the Fivetran Freshservice connector.

    Best,  
    Sandeep Preetam
  • Daniel Fleury User

    @frank, are there plans to incorporate this into the native connector?