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Connector Improvement: Support for the increase of the Lookback period for the Sage intacct connector

Answered
Astuti Saxena User

Hi Team,

I’m reaching out regarding a request from our customer, Mosaic, who is experiencing ongoing issues with data syncing for the Sage Intacct connector.

The customer has observed that the automatic lookback period of 1,825 days (5 years) is not sufficient to resolve long-standing data discrepancies. They have found that manually triggering syncs does resolve the issue, but this approach is not sustainable in the long term.

Mosaic has expressed that unless the lookback period is increased, they will be required to manually trigger syncs multiple times per week across all their connections, which is not scalable.

Could we explore the possibility of extending the lookback period for this connector to better accommodate their use case?

Please let me know if further details are needed.

Thank you.

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Comments

1 comment

Date Votes
  • Official comment
    Sandeep Preetam Saila Fivetranner

    Hi Astuti Saxena,

    Thank you for reaching out with Mosaic's request regarding the Sage Intacct connector. At Fivetran, we prioritize simplicity and low maintenance in our solutions. While extending the lookback period is not currently planned, we will track this request and consider it if we see increased demand. Please feel free to provide any additional details that could help us better understand the need.

    Best,  
    Sandeep