Connector Improvement: Fields added to Freshservice connector
Completed
. The columns in yellow were exported from our Freshservice portal but are not available in the conector:
- First Response Time (In Hrs)
- First Response Status
- Resolution Time (In Hrs)
- Resolution Status
-
Hi James,
The fields you need are available in the ticket table as `stats_closed_at`, `stats_first_responded_at`, and `stats_resolved_at`. You can calculate the desired metrics from these fields. For more details, please refer to our release notes. If you need further assistance, feel free to reach out.
Best,
Sandeep Preetam
Please sign in to leave a comment.
Comments
1 comment