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Connector Improvement: Add LinkedIn Messages to Greenhouse Messages table

Answered
Kaeli Rivera User

Currently the Greenhouse messages table only includes messages sent directly through Greenhouse, however, many companies use a 3rd party tool called Recruiter System Connect to ingest LinkedIn Messages directly into the activity feed within Greenhouse. These activities aren't tracked in either the messages table or the activity feed table because of how they are categorized. We would like to be able to track this type of activity in one of these tables (messages or activity feed).

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5 comments

Date Votes
  • Official comment
    Vishal Ray User

    Hi Kaeli,

     

    After going through Recruiter System Connect integration with Greenhouse, it looks like not everything is synced and only a few metadata is available in Greenhouse - https://support.greenhouse.io/hc/en-us/articles/115005678563-LinkedIn-RSC-integration-features

    Notes are synced instead of direct messages - and this data should be available in NOTE table of the schema.

    Also candidates are tagged with "LinkedIn InMail" and source will be "Linkedin". Can you check if this what you are looking for and whether it's available in the loaded data ?

    Otherwise more information on where we can pull this from Greenhouse API would really help us analyse it.

     

    Thank You,

    Vishal

  • Kaeli Rivera User

    Thank you so much for getting back to me! I checked both the FT_DB.GREENHOUSE_SOURCE.NOTE and FT_DB.GREENHOUSE.NOTE tables they did not contain the LinkedIn Mail records that I can see in a candidate's activity feed. Let me know if this is not the right place to be looking though. Otherwise, I can see if I can get you more info on the API!

  • Vishal Ray User

    Thank you, Kaeli, for checking out the suggestion.

    It would be great if you could share any information on the API from your side if you find any. I will also look into this and reach out to you directly.

  • Kaeli Rivera User

    We reached out to our GH CSM and she said:
    At this time, the only way to pull this type of data from Greenhouse would be via the GET: Retrieve Activity Feed endpoint. You can query for a candidate ID and filter for “linkedIn_inmails” as the activity type:

    She also mentioned "in Harvest V3, the Activity Feed endpoint will actually be a bit different, and be listed as the Notes endpoint. There have been updates made that will give better filtering, for example there will be a parameter for activity 'type' such as "linkedin_inmails", and you will also have a parameter for "created_at" or "updated_at" dates."

    However, I don't see the "type" or "updated_at" fields in our notes table - do you think that could be related? Like maybe we aren't pulling in the latest updates?

  • Vishal Ray User

    Thank You Kaeli for getting this information.

    I have reached out to you directly via email so that we can discuss and take next steps further on improving the Activity Feed data for capturing Linkedin InMails.

    I will update here further after our discussion.