Connector Improvement: customer.io: Add human interaction metrics to messages
Answered
Customer.io provides "human opened" and "human clicked" metrics for messages via their API: https://docs.customer.io/journeys/analytics/#delivery-metrics. These metrics allow customers to exclude bot activity from their reporting, which is critical for this data to be useful. Please add these fields to the customer.io connector!
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Official comment
Hi Caitlin,
Thank you for raising this feature request. This looks to be a valuable addition to MESSAGE Data. Based on the docs, it has been recently made available from April 20th'2025 from customer.io .
We will look into adding these fields and update you here.
Thank You,
Vishal
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