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Connector Improvement: Intercom Connector - Conversation Attributes

Answered
Ramki Rajendran User

We are looking for custom_attributes(attached)  from Intercom Conversation endpoint. Looking at Fivetran Intercom Data Model i could not find this information and not supported. Can we get this enabled for Intercom Connector to get custom_attributes as a field in Conversation Object replication?

API Endpoint
https://developers.intercom.com/docs/references/rest-api/api.intercom.io/conversations/retrieveconversation

eg:.,

"custom_attributes": {
"Copilot used": false,
"Language": "English",
"Fin AI Agent resolution state": "Routed to team",
"Feature": "Invoicing",
"CSR Ticket Status": "Chat Resolved",
"Brand": "Company Name"
},

Looks like current Intercom Connector does not support it.

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Comments

1 comment

Date Votes
  • Official comment
    Unnikrishnan Nair Fivetranner

    Hi Ramki Rajendran,

    Thank you for sharing your feature request regarding the inclusion of custom_attributes from the Intercom Conversation endpoint in our Intercom Connector. We have added your request to our backlog. We will prioritize this feature based on the demand we receive from our community and customers. Please rest assured that we are committed to keeping you updated on any progress or future developments regarding this request.

    Thank you for contributing to our community and helping us improve our product. If you have any further questions or suggestions, feel free to reach out.

    Best regards,  
    Unnikrishnan Nair