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Other: Creating a Customer Contact List

Answered
Jacquie Phung User

Could there be a feature for a Customer Contact list? This would allow us to maintain correct POCs to our org for support tickets, feature updates, and general contact from Fivetran. Then the proper people will be alerted when something comes up.  

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  • Official comment
    Kristina Jang Fivetranner
    • Edited

    Hi Jacquie,

    Thanks for raising the request. This is something we're currently not considering, but we would love to learn more about the use case and the problem you're facing. 

    If you go to "Get Help" in the left hand navigation, you'll see this Support drawer pop up. When you file a request through the 4 selections here, we would route the request directly to the right person. Depending on the request, it may go to a support engineer for technical questions, or to a sales rep for billing related questions. Does the automatic routing process we have meet your needs of getting the proper people alerted? If not, can you help me understand where the gaps are? 

    Thank you,

    Kristina Jang