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Dashboard Improvement: User interface should highlight persistent issues with the Qualtrics API

Answered
Rony Joseph User

Fivetran's interface should highlight persistent issues with the Qualtrics API, especially those failing after multiple retries, allowing users to access API exceptions within a date range independently.

                   a. Enables effective engagement with Qualtrics, focusing on issues for quicker resolution.

                   b. Enhances transparency in communication with business stakeholders.

                    c. Reduces back-and-forth with support team by providing detailed information (e.g., request IDs, payloads, HTTP errors) for troubleshooting.

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1 comment

Date Votes
  • Official comment
    Vignesh Rengaraj Fivetranner

    Hi Rony,

    Thanks for the detail here. Few questions : was there a specific Qualtrics API incident that triggered this request, or is this more of a general pain point you have been experiencing?

    Also, how would you use this information once it is surfaced? Would it be for your own troubleshooting or to share with stakeholders/Qualtrics?

    This will help us understand the priority better.

    Thanks,
    Vignesh