Connector Improvement: Add Capture Deletes to the Pendo connector
Planned
Hi team!
The Pendo connector currently doesn't support capturing deletes so we have no idea when a Feature, Page, or else object no longer exists on the Pendo side.
We're having to do this manually by directly importing the current list of objects from the Pendo API.
If we can't mark things as deleted/no longer valid we don't know which metrics/analytics/etc to keep and which ones to exclude.
I think it is crucial for this connector to have something like a Fivetran Deleted column or something similar and even though we were able to put together a way around this limitation on our side I believe this should be considered as a high priority improvement because otherwise we're having to build things manually that we would otherwise expect the tool that we're paying for, in this case Fivetran, to provide for us.
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Official comment
Hi Tiago,
Thank you for taking the time to share your feature request regarding the Pendo connector. We sincerely appreciate your input and understand the importance of capturing deletes to manage your metrics and analytics effectively.
I've added your request to our backlog. We will prioritize this enhancement based on the overall demand and impact it has on our user community. Rest assured, we recognize the significance of this improvement and will consider it carefully during our planning process.
We will keep you updated with any future developments or progress related to this feature.
Best,
Luke -
Want to add a comment in addition to my upvote!
This has been a pretty huge pain point for us - time wasted investigating data discrepancies and prod change requests to clear out the tables plus cost to fully resync. Very frustrating.
Especially where Pendo is a tool that can change so often.
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