Please provide an option in Fivetran’s Zendesk Support connector to directly sync the Ticket Metrics and Ticket Metric Events objects. This ensures alignment with Zendesk’s native metrics logic, streamlines SLA-related reporting (including chat metrics), and integrates seamlessly with our custom dbt and orchestration standards.

Justifications

• Accurate Replication of Zendesk Logic - Zendesk’s metrics—particularly SLA violations and chat message tracking—are uniquely calculated and difficult to replicate from partially synced data.
• Reduced Complexity & Overhead - Rebuilding these metrics entirely via SQL or dbt transformations is time-consuming, prone to error, and creates extra maintenance.
• Alignment with Internal Standards - Our team’s custom dbt setup doesn’t align with the existing Fivetran dbt package. Access to raw Ticket Metrics data would let us maintain control over transformations.
• Competitive Parity - Other ELT tools (e.g., Stitch, Airbyte, Meltano) already support syncing these objects directly.

Thank you for considering this request. Please let me know if you need any additional information.