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Connector Improvement: Enhance freshservice ticket_item sync is missing custom fields

Completed
Vivek Khurana User

The Freshservice connector is currently not syncing the custom fields on the ticket_item object which doesn't make it useful for certain analytics/reporting use cases.

Please enhance the connector to sync these missing fields.

Thanks

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1 comment

Date Votes
  • Official comment
    Sandeep Preetam Saila User

    Hi Vivek,

    I'm pleased to inform you that the feature request to enhance the Freshservice connector by adding support for custom fields in the TICKET_ITEM table is now live.

    Thank you for your valuable input. For more details, please refer to our release notes.

    Best,  
    Sandeep