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Other: CC someone on a closed/solved issue

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  • Official comment
    Megan Daly User

    Thanks for your feedback, Solomon! Currently, our support system doesn’t allow adding CCs to closed tickets, as they’re locked to preserve data integrity. However, users with a Fivetran account can log in to the support portal and access tickets if they were CC’d while the ticket was active.

    I’ll follow up with our systems team to see if sharing closed tickets can be improved. For now, forwarding the email thread is the best workaround. Let me know if you have any other questions or feedback!