Hi Maddi,

Thank you for your valuable input and for suggesting the feature related to extracting Genesys metrics for conversation and flows. I'm pleased to inform you that this feature has been successfully implemented.

You can find more details in our release notes here: https://fivetran.com/docs/connectors/applications/genesys/changelog#february2025.

Best regards,  
Syead Mujtaba Imam Rizwi