Connector Improvement: Genesys connector conversation details data from 6 pm UTC until 12 pm
Completed
The currently used API endpoint API/V2/ANALYTICS/CONVERSATIONS/DETAILS/JOBS only delivers data until 6 pm of a given working day. Even on the next day before 6pm. Thus data from 6pm UTC until 12 pm UTC would be missing of the past day every day. We request you use also this end point to fetch the missing data for the rest of the day:
API/V2/ANALYTICS/CONVERSATIONS/AGGRERGATES/QUERY
Parameter: missing Intervall of the day ; Group By: ConversationId; Metric: nConnected
fetching data:
API/V2/ANALYTICS/CONVERSATIONS/{conversationId}/DETAILS
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Official comment
Hi Laura,
Thank you for your valuable feature request regarding the API data retrieval. We are pleased to inform you that the requested feature has been successfully implemented.
Best regards,
Syead Mujtaba Imam Rizwi
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