Fivetran looks at jsdpublic to populate the is_public column in the comment table. However, jsdpublic is a Jira Service Desk feature and our customer does not use it. They are on Jira Data Center and use Jira Service Management to handle internal (non-public) comments. Comments that are internal to their internal (non-customer) users are restricted to a particular user group called "Internal Comments". Here is an expected API payload:

The body of the request:

{

"body": "test.",

"visibility": {

"type": "group",

"value": "Internal Comments"}

}

Please consider support for the visibility field so we can use it to flag internal comments.